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Buy-In is Overrated
Guest post by Joe Laipple, Ph.D. A big mistake leaders make when implementing change is spending too much time trying to get buy-in.This well intentioned approach not only delays getting to the change...
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Jillian Michaels IS The Biggest Loser
The new season of biggest loser has kicked off and I was quickly reminded of the fact that Jillian Michaels is the biggest loser of all. Jillian seemed shocked when one of her protégés, Nikki, walked...
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Leaving Groundhog Day Behind
If you’ve ever seen the movie “Groundhog Day” starring Bill Murray, you know it has less to do with the calendar date and Punxsutawney Phil (the groundhog) than it does with the concept of changing...
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Breaking Bad Habits: How to Create Change that Sticks
Guest Post by Joe Laipple When I first started working in a call center, I asked a supervisor of thirty years to estimate how many change initiatives she had seen in her career. I shouldn’t have been...
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Rutgers: A Metaphor for the Business Bully
Kicking, hitting, pushing, calling names — no, it’s not a 4-year-old kindergartner run amok, it’s the behavior of 44-year-old, (now former) Rutgers basketball coach Mike Rice. Apparently Rice has been...
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IBM — Shades of Yogi Berra
When I read last month about what IBM CEO Virginia Rometty said to all 434,000 employees following a poor financial quarterly report, I thought, “I’ve heard this before.” So, I dug back in my files to...
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The Heck with the Check
Checking boxes isn’t enough. Without a solid connection to the business and appropriate follow-up to support learning, initiatives will not produce sustainable, long-term behavioral change. Read the...
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Managing Call Center Stress and the Bully Boss
Guest post by Darnell Lattal, Ph.D. When you look around your call center, do you see engaged employees, or do you observe a stressed culture that watches the clock and avoids managers who may demand...
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5 Tips for Improving Your Effectiveness as a Coach
There is always a lot of buzz surrounding leaders– what makes an effective one, are they born or made, and why do some transform into bad bosses. Yet the most common trending topic today seems to be...
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Getting New Employees Game Ready
Guest Post by Tom Spencer The start of the school year is my favorite time of the year because it marks the start of the college football season. While college freshmen have plenty of adjustments to...
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